While enhancing CX capabilities brings much-anticipated solutions for marketers and retailers, unchecked generative AI poses a threat to brand reputations, experts caution. Present and future use cases are not only fascinating but can truly help deliver promises to customers, according to Harry Folloder, chief digital officer at CX solutions firm Alorica.

The post Is Generative AI the Next Big CX Thing Despite Its Risks? appeared first on TechNewsWorld.

Contrary to public opinion, ChatGPT doesn't render other AI forms redundant but complements them, enhancing customer engagement and product discovery, according to Eli Finkelshteyn, CEO of Constructor.

The post The Future of AI in Retail: Beyond the ChatGPT Hype appeared first on TechNewsWorld.

We spoke with Rootstrap co-founder and machine learning expert Anthony Figueroa about the issues surrounding the need for developer controls of machine learning and the potential need for government regulation of artificial intelligence.

The post The AI Revolution Is at a Tipping Point appeared first on TechNewsWorld.

Software developers should be thrilled with this year's potential. Yoav Abrahami, chief architect and head of Velo at Wix Code discussed with TechNewsWorld why he sees such a rosy prospect for 2023. 

The post 2023: Year of the Software Developer appeared first on TechNewsWorld.

Embedded finance is on the rise in both the business and consumer payments markets. Analysts project its revenue will reach $1.91 trillion as adoption expands by 2028. This steady acceptance is opening fintech operations to a wide range of marketplace opportunities.

The post B2B Funding Firms Banking on Embedded Finance appeared first on TechNewsWorld.

Leapwork is used by Global 2000 companies — including NASA, Mercedes-Benz, and PayPal — for robotic process automation, test automation and application monitoring. We asked its Co-Founder and CEO Christian Brink Frederiksen to reveal more details about the inner workings of the company's no-code solution.

The post Leapwork CEO: No-Code Platforms Democratize Testing Automation appeared first on TechNewsWorld.

Misconceptions about embedded SIM cards (eSIMs) for IoT are keeping companies from adopting this new technology. That is detrimental, as eSIMs are crucial for patching and successful secure IoT deployment. eSIMs are slowly replacing standard SIMs in IoT devices and products such as smartwatches. They are also making their way into the machine-to-machine world. The […]

The post Unresolved Conflicts Slow eSIM Upgrade Path to Better IoT Security appeared first on TechNewsWorld.

Scalable cloud-based solutions are widely popular among IT pros these days. The cost, convenience, and reliability of ready-to-use software as a service make this disruptive technology a favorable choice. Still, the market needs some convincing that backing up to the cloud is both a smart and safe thing to do, suggested Paul Evans, CEO at […]

The post Security Demands Shifting Business Backups Away From On-Prem Boxes appeared first on TechNewsWorld.

Got Crypto? Make sure you own and have access to it in a secure digital stronghold. Having self-custody of your crypto keys and managing your digital assets can help stave off digital bankruptcy or loss through theft.

The post Cryptocurrency Custody Concerns: Who Holds the Digital Storage Keys? appeared first on TechNewsWorld.

We spoke with Bigeye Co-Founder and CEO Kyle Kirwan about how his company’s data sniffing platform brings together data engineers, analysts, scientists, and stakeholders, to build trust in data.

The post Data Observability’s Big Challenge: Build Trust at Scale appeared first on TechNewsWorld.