While enhancing CX capabilities brings much-anticipated solutions for marketers and retailers, unchecked generative AI poses a threat to brand reputations, experts caution. Present and future use cases are not only fascinating but can truly help deliver promises to customers, according to Harry Folloder, chief digital officer at CX solutions firm Alorica.

The post Is Generative AI the Next Big CX Thing Despite Its Risks? appeared first on TechNewsWorld.

The future of smart homes with Matter interoperability and AI could overcome the adoption hurdles of cost, complexity, and security.

The post The Smart Home Jury Is Still Out on Matter, AI Could Help appeared first on TechNewsWorld.

Advertising by more than 140 major global brands is supporting the proliferation of unreliable AI-generated news and information websites. The ads appear to be posted on the sites through an automated placement system, most of them through Google, according to the misinformation watchdog group NewsGuard.

The post Blue Chip Ads Feeding Unreliable AI-Generated News Websites appeared first on TechNewsWorld.

Let's talk about security this week in the context of HP's Quarterly Security Report, and what HP is doing to step up to the problem. Then we'll close with what may be my new favorite phone: the Motorola 2023 Razr foldable phone.

The post HP Addresses Rising Security Threats Before an AI-Driven Wave of Pain appeared first on TechNewsWorld.

One AI CEO Amit Ben said, "It's like having an additional 1,000 relentless, diligent employees on your team, analyzing every customer interaction 24/7, at a fraction of the cost."

The post This Gen AI for CRM Boasts ‘Like Having 1,000 Employees’ appeared first on TechNewsWorld.

TechNewsWorld spoke with Signify Health CTO Josh Builder about the role technology can play in dispensing health care better.

The post Redefining Health Care: Integrating Tech for a Consumer-Centric Focus appeared first on TechNewsWorld.

Workers are leveraging AI tools to enhance individual productivity while keeping their usage under wraps. However, this covert approach may hinder overall organizational performance, warns a Wharton professor. Encouraging transparency and implementing AI-friendly policies can help organizations harness the full potential of AI.

The post Release AI From the Shadows, Argues Wharton Prof appeared first on TechNewsWorld.

The findings of a new report highlight the growing urgency for cybersecurity measures in response to the increasing threat of email attacks crafted with generative AI.

The post Gen AI Fueling Surge of Sophisticated Email Attacks appeared first on TechNewsWorld.

Contrary to public opinion, ChatGPT doesn't render other AI forms redundant but complements them, enhancing customer engagement and product discovery, according to Eli Finkelshteyn, CEO of Constructor.

The post The Future of AI in Retail: Beyond the ChatGPT Hype appeared first on TechNewsWorld.

Apple's Vision Pro, revealed at WWDC 2023, showcases an ambitious leap into mixed reality. Though critics question its high price, this headset's potential to revolutionize spatial computing and offer new user experiences could justify the cost.

The post Will Apple’s Vision Pro Dent the Universe? appeared first on TechNewsWorld.